Support and lifetime updates are included with every Venom script. Whether it is an installation question, a config detail or a bug report, we handle it directly.
Before you open a ticket
Most issues are solved in one reply when we have the details up front. Please include:
- Your server artifact version and framework (ESX, QBCore, Qbox or Standalone).
- The script name and version (from the resource manifest or Keymaster).
- Your ox_lib version and inventory system.
- The exact error message from the server console or the F8 client console.
- What you changed in the config, if anything.
Common questions
- Where are my files? Purchases are delivered through Cfx.re asset escrow. Log in to Keymaster, assign the asset to your server key and download it there.
- Can I move a script to another server? Yes — re-assign the asset to another key you own in Keymaster.
- Can I edit the code? Config, locales and the UI layer are open. The core is escrow-protected. Read the documentation for what each script exposes.
- Refunds — see the refund policy. Digital products delivered through escrow cannot be returned, but if something is broken we will fix it.
Pre-sales questions
Not sure a script fits your server or inventory? Ask before you buy — we would rather answer a question than process a support ticket later.